Victor Torres seeks to save call-center jobs - Florida Politics

Victor Torres seeks to save call-center jobs

State Sen. Victor Torres has introduced a bill to force call center operators to give extended notices if they intend to shut down or move call-center jobs out of state or overseas.

The Orlando Democrat filed Senate Bill 1632 to require call centers that reduce their staffs by more than 30 days relocate outside of Florida to give notice to the Florida Department of Business & Professional Regulation 120 days in advance.

It also requires the department to establish an inventory list of call centers and numbers of employees, and create financial penalties for companies not in compliance with notification requirements. The bill also would bar non-compliant companies from obtaining certain state grants, loans, or tax benefits for five years.

Torres’ bill is a companion to House Bill 815, which state Rep. Robert Asencio, a Miami Democrat, filed last month. They have dubbed the bills the ‘Save Florida Call Center Jobs Act of 2017.’

Both Miami and Orlando have numerous call centers, and a press release issued by Senate Democrats said nearly 350,000 Floridians are currently employed in customer service and support call center jobs today in the Sunshine State. The release also states that those jobs are draining away, as companies outsource to states or countries with cheaper labor.

“Off shoring and out-sourcing of jobs may be good for the corporate bottom line but it has tragic consequences for the working men and women of Florida,” Torres stated in the release.

Under federal law, large employers already are required to submit 60-day “Worker Adjustment and Retraining Notification” notices to the state Department of Economic Opportunity for large layoffs or closings.

Asencio said there is a cyber security issue involved in job center relocations.

“Call center workers often handle sensitive financial, health care and personal information that Floridians have a right to know is secure and protected,” he stated in the release. “When that interaction involves state business, it is only proper that their tax dollars are being used to support a secure and professional call center here in Florida. Not only is this about the good jobs that call centers support in communities across the state, it is about ensuring that we are at the forefront of data security.”

This bill will require existing call centers planning to relocate outside of Florida, or reducing their staff by more than 30 percent, to notify the Department of Business & Professional Regulation 120 days in advance of any relocation or downsizing. It also authorizes DBPR to establish an inventory list of call centers and number of employees and create a financial penalty for companies not in compliance with the notification requirements. Once on the non-compliance list, the bill would also bar these companies from certain state grants, loans and tax benefits for five years.

The AFL-CIO has expressed support.

“We thank the sponsors of the new legislation for their leadership and for recognizing that taxpayer money should go to strengthen Florida’s economy. It shouldn’t be used to ship jobs overseas,” Don Abicht, President of CWA Local 3122, which represents Florida’s communication workers said. “The ‘Save Florida Call Center Jobs Act of 2017’ is an important bill that would help American workers, protect American communities, and benefit American consumers’ safety.”

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