Florida Chamber Insurance Summit tackles industry’s hottest topic, AOB abuse

flood insurance claims

One of the hottest topics in Florida’s insurance market today is assignment of benefits, its use — and abuse — throughout the state.

Beginning Thursday in Orlando, Florida Chamber of Commerce’s Insurance Summit features industry leaders who hope 2018 will be the year the state Legislature will finally address the issue of AOB abuse.

The event brings together legislators, insurance executives and political insiders who will tackle some of the most pressing issues facing the state’s insurance industry, business and consumers: workers’ compensation, AOB, CAT Fund and more. This year’s theme of the two-day summit is “Weathering the Storms: Irma, AOB, Workers’ Comp, and the Work That Lies Ahead.”

On the summit’s opening day is “AOB: The problem — and the solutions — are clear!” a panel of insurance experts to examine the topic, its effect on the insurance market, and possible solutions to protect the state and policyholders throughout Florida.

Assignment of Benefits is a document allowing third-party contractors — such as water extraction company, roofers, plumbers and the like — to “stand in the shoes” of the insured to receive payment directly from the insurance company for work performed.

Moderated by Liz Reynolds, State Affairs Director of the National Association of Mutual Insurance Companies, panelists include:

Arthur Randolph, principal and consulting actuary of Pinnacle Actuarial Resources;

Jon Ritchie, senior vice president of operations for the American Integrity Insurance Company of Florida;

Wesley Todd, chief executive officer of CaseGlide and

William Large, president of the Florida Justice Reform Institute.

AOB, which has been part of the state’s insurance market for more than a century, is a widespread practice in water and roof claims throughout Florida and is once again coming under scrutiny after Hurricane Irma.

The clash over AOB puts insurers facing repair contractors and attorneys. Insurance companies blame contractors for inflating repair bills; contractors blame insurers for lowballing payouts. The problem has been most acute in Miami-Dade, Broward, and Palm Beach counties.

According to the Florida Office of Insurance Regulation (OIR), loopholes in the way AOB is used in the marketplace drives up costs to homeowners, mostly through “unnecessary litigation” associated with specific claims.

In 2006, Florida produced 405 AOB lawsuits across all 67 counties in the state; in 2016, that number jumped to nearly 28,200. OIR’s 2016 Data Call Study found claims with an AOB have a “much higher severity” than applications without one. The frequency and severity of water claims have also risen sharply by 46 percent since 2010, with a jump in severity by 28 percent.

The Chamber Insurance Summit is through Friday at the Ritz-Carlton Grande Lakes, 4040 Central Florida Pkwy. in Orlando. For information and full agenda visit FLChamber.com.

Peter Schorsch

Peter Schorsch is the President of Extensive Enterprises and is the publisher of some of Florida’s most influential new media websites, including Florida Politics and Sunburn, the morning read of what’s hot in Florida politics. Schorsch is also the publisher of INFLUENCE Magazine. For several years, Peter's blog was ranked by the Washington Post as the best state-based blog in Florida. In addition to his publishing efforts, Peter is a political consultant to several of the state’s largest governmental affairs and public relations firms. Peter lives in St. Petersburg with his wife, Michelle, and their daughter, Ella.


Florida Politics is a statewide, new media platform covering campaigns, elections, government, policy, and lobbying in Florida. This platform and all of its content are owned by Extensive Enterprises Media.

Publisher: Peter Schorsch @PeterSchorschFL

Contributors & reporters: Phil Ammann, Roseanne Dunkelberger, A.G. Gancarski, Anne Geggis, Kelly Hayes, Ryan Nicol, Jacob Ogles, Gray Rohrer, Jesse Scheckner, Christine Sexton, Andrew Wilson, Wes Wolfe, and Mike Wright.

Email: [email protected]
Twitter: @PeterSchorschFL
Phone: (727) 642-3162
Address: 204 37th Avenue North #182
St. Petersburg, Florida 33704

Sign up for Sunburn