State auditors slam Step Up For Students
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Report suggests Gardiner students saw delays in scholarships, but ineligible families approved for FTC vouchers.

Step Up For Students has been handing out opportunity scholarships without checking on eligibility. At the same time, processing errors likely delayed disabled students from receiving their school vouchers on time.

A new Auditor General report exposed the embarrassing findings as Florida expands its school choice offerings.

But Step Up For Students leaders say problems largely came from haste to serve as many people as possible amid changing deadlines.

Gardiner Scholarships

The audit found that Step Up For Students has consistently fallen short in distributing Gardiner scholarships. Those vouchers specifically serve students with intellectual disabilities like autism, cerebral palsy and Down syndrome.

In the 2018-2019 school year, that meant that while 9,917 students applied for Gardiner scholarships, 583 of those failed to receive the vouchers purely because documents weren’t properly verified.

“Step Up Application Processors forgot to check the verification documentation certification fields in the application system before the data was uploaded,” the audit reads.

“In addition, Step Up had not established supervisory review and approval procedures to confirm the accuracy and completeness of the application data before, or detect any incorrect or missing information after, the data was uploaded to the FDOE (Florida Department of Education).”

The error in processing was exposed after a concerned parent called to find out why funding was never approved for a student. Because the problem was detected, the 583 students wrongly left waiting did have scholarships approved.

Patrick Gibbons, Public Affairs manager for Step Up For Students, said the problem stemmed a change in state regulations.

“With regards to the delay in funding, this was due to a change in policy intended to help get scholarships funded faster,” he said. “Prior to this policy change, parents received funds in September or even October.”

Step Up worked with DOE to develop a way to get eligible renewal scholarships funded in August, and most applicants did.

“We discovered and corrected the error and those 583 students received funding in September, which would have been considered normal in past years,” Gibbons said. “None of these children were denied funding due to this short-term error.”

The audit notes the students received funds but said mistakes at the agency should not unnecessarily delay funding from reaching students.

“Notwithstanding, since scholarship funding is on a first-come, first-served basis, there is an increased risk that students experiencing an application processing delay for Gardiner Program Scholarships may not receive funding,” the audit makes clear. “According to Step Up records, during the 2018-19 school year, initial funding for the Gardiner Scholarship Program was exhausted in August 2018, resulting in approximately 800 students being placed on a waiting list.”

Auditors say problems could be erased if processors make sure all information for applicants gets completed when applications are filed with the DOE. That includes supervisors double-checking work.

FTC Scholarships

At the same time that special needs students got bogged down in bureaucratic efforts, the opposite problems existed with Florida Tax Credit scholarships.

Step Up For Students failed to properly evaluate household incomes to make sure these vouchers only went to eligible students.

Last year, these scholarships were awarded based on household income. Families earning 185 percent of the federal poverty line or less see direct certification. Those earning between 185 and 260 percent of the poverty level get awarded on a number of criteria.

But a number of errors were made in a sampling of applications audited. One family’s eligibility was based on a single month’s income, and a student was awarded a $3,259 scholarship. Another family received the same size scholarship after failing to report annual income.

A closer look revealed in both cases that incomes were too high to qualify for the scholarships at all.

“Absent documented consideration of appropriate eligibility criteria, such as frequencies in household income, during the eligibility determination process, there is an increased risk that scholarships will be awarded to ineligible recipients or for incorrect amounts,” auditors wrote.

Gibbons said Step Up For Students, in this case, had to deal with competing direction from the state and federal government.

“Step Up followed the explicit language of the U.S. Department of Agriculture’s written guidelines on income under the National School Lunch program and used these guidelines to calculate student eligibility,” he said.

“However, the AG’s office disagreed with this method in the 2018 report and recommended a new calculation.”

Regardless, Step Up For Students was already in the process of implementing state direction when the audit findings were published.

“The most recent finding in the audit isn’t so much about repeating those same calculations as it has to do with the timing of the AG report itself,” Gibbons said.

“By the time the Auditor General made the finding last year, we had had already finished processing the vast majority of applications for the following school year. We accepted the Auditor General’s recommendations last year and made steps to fix the issue for the 2019-20 school year applications.”

Auditors say it’s on Step Up For Students to ensure precision oversight for these applications.

“Step Up should implement effective system edit controls to prevent improper scholarship awards,” the report recommends.

“Such enhancements should include documented, independent review of the information entered into the Scholarship Administration System data fields to confirm the accuracy of the scholarship eligibility determination and award amount.”

And Step Up For Students must with the state to make sure the eligibility errors already made get resolved quickly.

Auditors note that these problems have existed before, and Step Up For Students has failed to address past mistakes.

“According to Step Up management, Step Up did not contact the FDOE regarding the errors found in calculating eligibility for 2015-16 and 2016-17 awards or request direction regarding how to remedy those awards,” the report notes.

“Insofar as the FDOE has direct oversight of the FTC Program, we continue to believe that FDOE input should be solicited in resolving FTC Program eligibility errors.”

On this, Step Up For Students leaders take some issue at the findings of auditors.

“As for contacting the DOE, the scholarships awarded in these years were in accordance to our longstanding policy on how to calculate eligibility and we did not view them as errors that required DOE notification.

The audit flagged a number of other issues, including the fact 12 private schools last year took in more than the $250,000 limit in voucher funding. In a letter responding to the audit, officials at Step Up For Students not that’s less than 1 percent of schools that were reviewed last year.

“The FDOE instructed us to waive the financial review requirement for those schools since that school year had passed,” the letter reads.

Step Up For Students also pushed back on criticism of using $280,000 in interest on non-scholarship programs like technology upgrades.

“We continue to believe strongly that we used those funds appropriately, to enhance vital services for the state’s most disadvantaged students,” the letter reads. “But we chose to replace the funds rather than argue with the Auditor General.”

The group noted that public schools face audit only once every three years, while Step Up For Students gets audited each year.

“There is likely no other entity that receives as much scrutiny — inside government or out,” officials note in their audit response.

“This year, for the eighth consecutive year, Step Up earned the top ratings from Charity Navigator, America’s largest independent charity evaluator, for accountability, transparency and financial performance. We will continue to diligently administer the state’s scholarship programs with the utmost care and integrity.”

Jacob Ogles

Jacob Ogles has covered politics in Florida since 2000 for regional outlets including SRQ Magazine in Sarasota, The News-Press in Fort Myers and The Daily Commercial in Leesburg. His work has appeared nationally in The Advocate, Wired and other publications. Events like SRQ’s Where The Votes Are workshops made Ogles one of Southwest Florida’s most respected political analysts, and outlets like WWSB ABC 7 and WSRQ Sarasota have featured his insights. He can be reached at [email protected]


  • Patrick Gibbons

    September 4, 2019 at 7:50 pm

    Though some parents were worried at the time, I can assure you at no point were Gardiner parents in danger of losing funding that year. We worked hard to get thousands of students funding quicker than ever before, though a clerical error meant 583 students got funded at the same time as in previous years. The Gardiner program has grown swiftly and is very popular among parents. This is why we’ve exhausted funds every year over the last few years. Because of this we’ve had waitlists for three straight years. Here is some additional information critical to understanding the AG report:

  • Tamara

    September 5, 2019 at 12:14 pm

    Did they look into how long the reimbursement process takes? That most claims are denied at least once? This makes it impossible for lower income families to use the scholarship unless they buy through my scholarship shop. It’s a great program but the company handling it has some issues. Claims will be approved for one son and denied for another.

  • Susan Miller

    September 5, 2019 at 1:26 pm

    I think they should be forced to explain why they do not follow rules or laws. They create chaos. They deny requests for reasonable things so that they hold money longer to earn interest. It’s a fight to get anything covered. MyScholarShop charges more for items, which harms families that cannot afford to purchase and then wait to be reimbursed so that SUFS can make money on every single purchase made. Every single person you speak to says something different about whatever you ask; there is never resolution. And if you call DOE, they say that SUFS is allowed to do as it wishes and they are hands-off. There is no consistency. Their policies are arbitrary. And can we please address why SUFS staff regularly discusses specific students and their disabilities and funds with another parent who runs a militant Facebook group? She does not work for SUFS, and yet SUFS, in violation of state and federal laws (and FERPA) is willing to speak to this woman – who does not even keep this confidential – all of the time. When confronted about it, SUFS will deny it, though missives from Jody about students are posted all of the time, so they lie. Tracy Lyons Card is a menace to the program, but SUFS will not stop empowering her. Someone needs to seriously look at how they manage these funds.

    • Gail Hendrick

      September 13, 2019 at 9:22 pm

      Thank you Susan Miller…I think YOU DO see the Forrest…trees…and I think you are SPOT ON*** Appreciate your candor and your TRUTH**

  • Tracy Lyons Card

    September 6, 2019 at 10:20 am

    Facts and accurate information are very important tools in making appropriate decisions for our children. Rules are also very important. When you dont follow rules or you rely on inaccuracies and assumptions you create chaos. Expecting people to follow the rules is not militant. Drama and negativity and hostility do not work when trying to resolve a problem. Neither do lies. Making accusations like another commenter has made that have no basis in fact does nothing to help the program or our children. I’m very sorry this person is so angry and only hope that she can one day stop being so angry that she can see the forest and the trees.

Comments are closed.


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