Renzo Downey
After a surge in unemployment claims from the coronavirus recession downed the state’s Reemployment Assistance application site, the Department of Economic Opportunity (DEO) rolled out a mobile-friendly online application Wednesday.
Hundreds of thousands of Floridians have tried unsuccessfully to use the original application site, which had difficulty processing 20,000 applicants simultaneously. DEO Executive Director Ken Lawson has apologized for the system’s collapse.
“The Florida Department of Economic Opportunity is committed to ensuring Floridians are able to receive the benefits owed to them during this global pandemic,” Lawson said in a statement. “The team is working around the clock to make the process for applying for Reemployment Assistance as easy as possible for Floridians.”
Over the weekend, he faced calls to resign over the system’s failure by Tampa lawmakers including Sen. Janet Cruz. ““I cannot in good conscience stand by the response provided by the Department to this economic crisis,” the Tampa Democrat said.
But after a Monday press conference, Lawson said he was focused on improving the application system for people out of work rather than his own job security.
“My job right now is to do everything I can to make the system work,” Lawson said. “Today, make the system work. Today, make sure people don’t lose confidence in the government.”
The new system appears to be the department’s latest attempt at a fix. Those applications will be open alongside the existing site and paper applications. Any Floridian who has lost their job due to COVID-19, is encouraged to complete a Reemployment Assistance application.
The state is working with FedEx to print paper applications free of charge. CareerSource Florida is also available to help people fill out and submit their applications.
As of Monday, DEO has added 72 servers to double the original website’s capacity to 120,000 simultaneous applicants with more servers on the way.
Gov. Ron DeSantis said that the week before, he was advised the online system was the “way to go.”
“And obviously it wasn’t ready,” he said.
During a Tuesday press conference in Miami Beach, the Governor confirmed he had asked Lawson to explore how the state might credit people who tried signing up for unemployment benefits for time lost because of the site crashing prevented them from applying.
DeSantis has asked agencies to work quickly and outside the box to make resources available for Floridians, even issuing an executive order for an “all hands on deck” response to the dysfunctional system.
CONNECT will be unavailable Wednesday night and Thursday morning from 8PM–7AM for necessary maintenance, according to a DEO tweet.
Congressional Democrats called on DeSantis to expand the availability of benefits by providing unemployment dating back to the loss of income and by expanding the availability of Democrats to 26 weeks.
The spread of coronavirus has sparked massive layoffs and furloughs in Florida, leading to a record number of unemployment claims crushing the DEO’s infrastructure. Officials report a backlog of hundreds of thousands of claims. An estimated 562,000 applications have come in since mid-March.
Meanwhile, citizens have complained not just about a slow response to applications but to difficulties using the site, such as having trouble resetting pins.
115 comments
Mike
April 9, 2020 at 11:12 am
Still doesn’t work so how about that? My wife was initially able to get into the site and get registered but now has her job back so we were trying to log in and remove her name from the system since we don’t need benefits. The website directs you to a phone number. When you call the number the phone number directs you to the website.
Yames
April 9, 2020 at 12:22 pm
Are you on the old DEO site? New one worked fine for me just now.
David R.
April 9, 2020 at 12:27 pm
As far as I know, new site is for new claims only. Will try it and see if I can use the new site even though I filed previously on the old one. They keep saying my application is incomplete which is total BS. If it’s not, then tell me what I’m missing and I will fix it.
Wende
April 16, 2020 at 8:27 pm
I did the same thing and still don’t know what to do and what is missing.
Raymond Domena
April 14, 2020 at 12:51 pm
Hey Renzo
How can i check my status if i forgot my password????
kim
April 15, 2020 at 11:45 pm
the new one does not give you a PIN number and with out a PIN number you are not able to claim your weeks . I called number to reset my pin but they don’t find my application , did you receive PIN number? if so how
wende
April 16, 2020 at 8:26 pm
I’m having the same issue.
Dakshina
April 17, 2020 at 10:43 am
can you send me a link please
scott e mach
April 22, 2020 at 3:49 pm
What does yours say? Mine says resolved/completed…..It has said that for over a week. Anybody else get this?
lucas howard mccahill
April 22, 2020 at 11:04 pm
Yes Scott mine says that too, for me it was because I was done filling out the app. and hesitated to hit submit and accidentally logged off. so maybe you didnt submit it completely? It should let you back in on the last page of your app’ to make sure. It did for me, but it didnt at first so I started over and have an incomplete version on my file now, and then it let me on my resolved/completed one so I could just hit submit…Nope now the system thinks someone stole my SS# and wont let me. and there is no way to delete the other app. that I started.
Arthur C Phillips
April 9, 2020 at 2:23 pm
This new app is a band aid it doesnt even ask you what weeks you are applying for it just there to extending non payment of unemployment in Florida
Wende
April 16, 2020 at 8:26 pm
I am having the same problems.
Terry Frazier
April 9, 2020 at 11:19 am
System still not working…I filed a claim just before the big shutdown. That’s all fine but I can’t log into the POS system to claim the weeks benefits. So WTH good did the update do?
Kayla
April 9, 2020 at 11:52 am
I’m in the same situation. If miraculously I can start the process of claiming benefits for specific weeks it ultimately kicks me out before getting anywhere. I also just tried the new ‘mobile friendly’ site instead, and probably made things worse by filing a new application even though I explained myself. Today was the last day I had to claim benefits for my previous weeks, and it’s been impossible. At the end of the mobile application it just says. “description: claim. status: resolved-completed.” No other links. It’s somehow less helpful than the site I can log in to 2% of the time.
Flavio
April 10, 2020 at 10:24 am
The same case for me. I have been trying to claim the weeks but it is just impossible. The only time I was able to do something on the site was 2 AM and even that took me 2 hours just to complete the claim. I had to try it again in the new site and hopefully didn’t make things worst as I am applying for the second time.
Frantz
April 10, 2020 at 1:24 pm
I claim the system tell me to wait until they finish the determination I don’t why my job laid off me cause covid19 now the unemployment try to give me other problem and I am a hypertension man I don’t have money to buy my pills they know the covid19 is very dangerous for people like me so God only my help now I can’t even pay my rent I am very stressful I cry everyday if I get covid19 I will dying I don’t even have to buy medications right now
David R.
April 10, 2020 at 3:29 pm
Let us know if filing on the 2 different sites helps or not. Thought about doing the same thing, but am scared to, especially since I did file on the old site and sent in the paper version as well. It’s a shame that we all have to jump through hoops and still don’t know what’s going on or get absolutely nowhere.
W.Grant
April 16, 2020 at 8:35 pm
I have also filed on Connect and then again on the new site. Wondering if I should now do a printed application and send it in. I have called the number given on the site only to get kicked out of that system with no one to speak to. And the website now doesn’t not allow you to check on status in evening, while getting kicked off the site all day long. I have no idea what is being processed or not and have not seen any deposits yet and I filed on 4/4/2020. This is so frustrating and inappropriately being done.
Linda
April 15, 2020 at 12:16 pm
That’s right it did the same for me but after filling it out threes times as I clicked I wasn’t sure if the day I would go back (May 1)…,
I asked me for the 3 specific weeks til
May 1,
I wasn’t even offered a PIN number at all (so I kept reapplying) Still No Pin. I worked for 40’years straight in the beauty industry took off a year to help my 86 yr old mom , I went back in January and I think because I didn’t work the 12 mos directly before I’m not gonna be approved!?
Yes it says resolved- completed
But nothing else and NO PIN 🤷🏻♀️
Mike
April 12, 2020 at 9:57 am
Agree; even if you qualify there is no way to give your bank account information. There is no follow up from the State on how the new online application process works beyond receiving a claim number.
laura griffin
April 14, 2020 at 10:54 pm
Same message here.
My mom also filed, I just called to have her check hers…has the same “resolved-completed”.
No other info. No explanation.
Jason
April 20, 2020 at 8:30 pm
I have the same status Resolved-Completed. It was the first status I seen when I finished my app on 4/9. Have you found out anything else?
Maryah Thomas
April 9, 2020 at 11:51 am
System still not working. Please investigate how this system CONNECT was built by a contract awarded to Rick Scott’s buddy seven years ago, who worked for a HUGE lobbyist in DC (Deloitte). His buddy was co-chair of the financial arm of his inaugural committee. Auditors in 2014 identified 600 operating errors with this CONNECT system, and nothing was done during Scott’s tenure.
Desantis was informed by the same auditing group last year that the SAME 600 inherent failures exist in the system. He did NOTHING.Federal stimulus aid for us is dependent on filing successfully with the FL state system. I have been able to file online but now cannot claim checks. This is total crap by a do nothing care less state government.
Renee Foster
April 14, 2020 at 12:23 pm
They should have to go straight to jail they are actually destroying peoples lives and killing people
Anes11
April 15, 2020 at 6:06 pm
Democrats are no better. Look at who runs the joint. Loser government state workers hired not for skills but other reasons.
David R.
April 9, 2020 at 12:11 pm
So, can someone explain to me why the DEO site was down for 11 hours last night until this morning and it’s worse than it was before the supposed “fix”?
It’s slower getting from page to page if you are lucky enough to get to the screen you want. Receiving more error messages than before.
Whomever is their web designer should be fired and possibly jailed for incompetence. Or maybe they are being told by the government to purposely make it fail as they were told to do when it was first implemented close to 10 years ago.
Not only is this unconsciouble but it’s a crime. Someone should pay for this abomination.
No more lies Ron DeSantis. The next time you say the website and phone lines are fixed, you better test it first and be sure before you get everyone’s hopes up.
Nancy
April 9, 2020 at 12:32 pm
It says your not authentication also a problem I’ve had and I’ve done all I was told to do by a phone recording and I have emails and a fax with the documentation to authenticate myself. I made over 400 phone calls one day and 300 phone calls another day to get the recording message. The site keeps knocking you off and it’s pure hell to get anywhere to complete the process. I have Gotten it done and claimed weeks after another day of trying to log into the site but I guess my emails and fax documents are waiting in a huge pile on somebody’s desk! Face it they don’t want to pay anybody jack shit. They will obviously keep the money, crooks to the core! Hey it’s Florida and everything is crooked here!
Nicole Pace
April 9, 2020 at 12:33 pm
My application is in “limbo” as I can’t get “authenticated”!! I finally got through to 800-297-0586 after 3 weeks and they tell me they can only reset pins??!!! Anybody else having this problem?? Who to call??
Lori
April 9, 2020 at 7:54 pm
Same is happaning to me. I have tried to call several times a day. I went on the mobile app, asking me to call support I’m mailing in my application …very frustrating!!!
Joyce Smith
April 10, 2020 at 8:58 am
Same here too frustrating. This mess needs to cleaned up or start from scratch. Take the bandaid off😣
Flavio
April 10, 2020 at 10:28 am
It is almost impossible to find a phone number to call. I only discovered by reading your post. It almost like to they don’t want you to call them. We are desperate to put food on the table and this is a complete disaster.
Suzanne D
April 14, 2020 at 4:01 pm
My son had the same message. We applied on the new website and it went thru. Try it at midnight. Good luck
Linda
April 15, 2020 at 12:25 pm
Yes but did you get a pin on the. Ew site ??
I’ve never had to apply so I never had a pin. Seems like if you e ever applied in the past you had an old pin you could reset !???
Linda
April 15, 2020 at 12:26 pm
Yes but did you get a pin on the new site ??
I’ve never had to apply so I never had a pin. if you ever applied in the past you had an old pin you could reset !???
Egp
April 9, 2020 at 1:20 pm
Call the lawyer that will do the 1 trillion class action lawsuit that will bankrupt the state. Then we can get real state gov. This crap has been going on for years as I personally know. Rich republicans don’t want to give the peasants anything.
Paul Grimm
April 10, 2020 at 4:36 am
Sadly Republicans Only Care About The Rich. GOD Forbid They Help The Needy Thru No Fault Of Their Own Slashed Hours/ Laid Off We Are The Sheep & Believe Anything Our So Called Leaders Say. We Are Brainwashed Morons That Listen To The Media Too Much! Everything Is Not As It Appears ..WakeUp AMERICA!!!
Evan
April 13, 2020 at 1:03 pm
This has nothing to do with Republicans this is coming from a federal government level and should encourage more people that MORE government is not the answer when they cant even handle the unemployment site. You look like a idiot blaming republicans.
David R.
April 13, 2020 at 3:16 pm
Except it has everything to do with the REPUBLICANS. It was a REPUBLICAN Governor (Scott) who made sure in 2011 that the Florida DEO website was designed to fail. There was a report in 2015 that again addressed the issues with the DEO website. And again in 2019 there was a report on the failed DEO website while the current REPUBLICAN governor (DeSantis) is in office. It was designed to fail all in the name of making the Florida REPUBLICAN governor look good with low unemployment numbers. About 4 years ago my wife had to apply for Florida unemployment for a short period of time and she had a hard time filling out the online application due to its purposely designed to fail website. She is a very intelligent woman. I tried to help her only to realize that it wasn’t her. It was designed this way in hopes that the claimant will give. That strategy worked until now. So, again, it has everything to do with at least 2 REPUBLICANS.
Evan
April 14, 2020 at 1:16 pm
IT HAS NOTHING TO DO WITH REPUBLICANS MORON. STOP USING REPUBLICANS AS THE BIG BAD BOOGEYMAN! You wouldn’t even be getting a Stimulus check if Democrats were in charge money would be going to illegals or homeless. If you hate Republicans so much move to NY or CA which has even WORSE state government and guess what, that is NOT Republicans.
SB
April 9, 2020 at 6:11 pm
I filed two weeks ago on florida Connect, “still pending” this is a huge shit show. Rick Scott started it and Desantis could care less about fixing it. Id be surprised if any of the 2 trillion assistance package from Capital hill gets to the people who need it most. tRUMP is already making sure his crooks and pals are over seeing the distribution. You can bet your life trump enterprises will be first in line for the handout. in the meantime … as usual… trickle down economy does not work.
Evan
April 13, 2020 at 1:06 pm
You are a idiot blaming Trump, he has done everything but this is a issue with the federal government. This would be the same result if Obama or another democrat was in office, the issue is that the Federal government can not do anything right (Republican or Democrat) so hopefully this is a lesson for you small brained people asking for bigger government cause if they can not even handle the DMV or unemployment then the last thing we need is big government. Get your Trump Derangement Syndrome out of here, you look incredibly dumb.
Joel Pelissier
April 14, 2020 at 6:56 pm
I actually I did apply when a democrat was running the state and it went quite smoothy. The difference is absolute.
Shawn
April 15, 2020 at 4:52 pm
What is the number you can call? The number I call is a voicemail, with not helpful information, it’s 1800-204-2418
Kennia Rogers
April 15, 2020 at 5:03 pm
The number is correct but I have called they have you put in claim ID and then say sorry no operators available and hang up on you. 1800-204-2418 is another fail.
Sorry
Bugsy
April 21, 2020 at 7:43 am
The world wasn’t shut down like this when you applied last time was it no millions of people are applying at the same time so of course it’s not going to run smoothly like before
Al
April 22, 2020 at 9:42 am
You’re a bigger idiot trolling everyone’s opinions.. Do us all a favor and go visit one of your REPUBLICAN opened beaches and join your fellow covidiots.
John
April 9, 2020 at 8:53 pm
I called 89 times and waited on hold 5 hours to get a live person on the authentication hotline. This person asked my social, address, and phone number in an unprofessional environment with the service rep’s kids laughing and playing in the background. The worker was professional but who knows who else was hanging out in the living room overhearing my personal info. Then I was simply told to email scans of my DL and SS card with my name, phone # and last 4 of my social to [email protected] which was in the hold message on Monday but was not included in the “too busy and no callbacks” message on Sunday. They could have also put that on the CONNECT site instead of telling you to call the hotline to authenticate. This would have saved so much in overloaded phone lines & hotline workers. So stupid. So, when you get to the end, DO NOT CALL, just email your documents I listed above.
Kennia Rogers
April 15, 2020 at 5:11 pm
Thank You for this [email protected] question how did you apply ? Via online or paper ? I tried many times had to do paper and I also did the “new website ” But it said it said resolved- completed . (Thank you! The next step in this case has been routed appropriately.) thats it nothing else oh and a stupid email from a 3rd party “Unemployment Resource
[email protected]” It says-
In order for you to receive unemployment updates from our unemployment suggestions website, we must verify your email address submitted by you at our website.
Once verified, you will be provided an opportunity to search our optional sponsored job search in order to help get started looking for new work.
Click the link below for verification of your current email. You will be directed to our optional sponsored job search.
THAT IS NOTE DEO it is a 3rd party trying to get your credit report and more WOW ! Crazy stuff this is all a nightmare!
Wayne
April 9, 2020 at 10:54 pm
As usual, this site does not work either. Once again Florida will say they have very low unemployment rates BECAUSE people get pissed off and stop bothering to file for unemployment.
Hey, if you can rig elections why not rig unemployment sites.
Get your act together.
James
April 10, 2020 at 12:57 am
What does “Resolved-completed” mean on the summary page for DEO Reemployment Assistance site? Does this mean my application has been received and is being processed because I never received any indication that it has been accepted or is being processed? Confused!
Kaley
April 10, 2020 at 8:22 am
I’m in the same boat! And Connect keeps crashing so Im about to just say F it and go get another job
Lora Mericle
April 14, 2020 at 3:48 am
Did you get any answers? Mine says the same thing.
Nidrew
April 15, 2020 at 3:42 pm
Mine has same message .. then nothing else. No email to show they got my claim, if accepted or denied.. or what to do next. Connect wants a PIN# which I never received. I’ve tried searching for the meaning of “Resolved-Completed” and the most I could find was this page right here. Tried phone# to ask but says to go to website. When it acknowledges I want to talk to someone, it warns of a long delay and then disconnects. I’m at a loss as to whether I should do another claim or just sit and wait.
Nidrew
April 15, 2020 at 3:51 pm
UPDATE to my above replay. I just found this. I hope it will help.
Upon finishing the application on the new website, what does “Resolved-Completed” mean?
RESPONSE FROM DEO (4/14/2020): “This means the application has been submitted for review.”
Jennifer
April 20, 2020 at 11:24 am
THANK YOU FOR SHARING!! 🙂
bobbi nolle
April 16, 2020 at 3:35 pm
Im confused also. Mine says the same damn thing.. No answers no nothing.. getting frustrated..
Deborah LAne
April 10, 2020 at 5:52 am
I’m with is James, mine says the same thing.
Resolved-completed, but there is no email telling me to do anything else, or even confirming this.
Also I’m a gig driver, any answers appreciated lol.
Nidrew
April 16, 2020 at 1:43 am
Here is an question/answer I found earlier. I also have the “Resolved-Completed” at top of DEO claim page and nothing else….
Upon finishing the application on the new website, what does “Resolved-Completed” mean?
RESPONSE FROM DEO (4/14/2020): “This means the application has been submitted for review.”
Deborah LAne
April 10, 2020 at 5:54 am
Thanks for the feedback, also there’s a claim number I think it is, any idea how I check that?
Torrey Craig
April 10, 2020 at 7:40 am
Call your state legislator and be sure they know the problems you are having and get from them when you will have a fix to your issues. If the date and time pass call back and demand an answer to your real problems. Pressuring the legislators will have real results.
Gi
April 15, 2020 at 5:32 am
I called my state representative’s office. The man who called me back apologized, told me 3 of his adult children have lost their jobs & are having the same issues filing a claim. He offered to email me a paper application, even though I told him I had a claim number but only thing I see when I log in is Resolved- Completed. It wouldn’t let me enter the time period I’ve been out of work. There is no edit option. Not sure if the claim has even been received. Can’t stay on hold, can’t request a call back on phone. Sometimes a recording of a woman with a British accent says All Circuits Are Busy & hangs up. WTH!
Tonya R
April 10, 2020 at 8:18 am
How do you set reset the password on the new mobile site? It is not recognizing my password. I wanted to try the new site since the myconnect site is always down. The new site isn’t working and neither is the old site. Sighhh
jeff
April 10, 2020 at 9:13 am
If I successfully filed on the originally DEO website, but still have not been processed, should I file again on the new DEO website?
Callie Estes
April 10, 2020 at 9:53 am
That is what I what to know! Should I fill out an application on the new system? At least I can log on to that one!
I’ve been sitting on a “pending” status for 3 weeks with the old site! I did get an email and a text saying I had something in my inbox on the connect site 2 weeks ago, but everytime I manage to get logged into the site and click “Inbox”, one of three things happens: There is nothing in my Inbox, the site boots me back to the claimant warning page or throws an error and tells me to call a number that is either busy or disconnects me without an option for the call-back/hold service.
Karen Campbell
April 13, 2020 at 10:04 am
So I can’t even claim weeks. Wants me to put in where I applied. Then says I made money 3/22 to 3/28 we were closed. Then wants me to say how much I made in that time period but makes me list past employers from last summer. Can’t get a person on the phone and won’t let on hold and call back not available. Email on Florida jobs. Goes to error so can’t even send a email… this is ridiculous let’s go back to work please
Sombat Souphakhot
April 16, 2020 at 5:07 pm
We are on the same boat. I did the same and I have already applied with the new website too. I do not know that is a good idea or not.
Tom S
April 10, 2020 at 9:34 am
What a complete disaster. I applied 3 weeks and it still says ‘pending’ after I spend hours and hours trying to check it.
I’ve paid into the system for 30+ years and never even used it. The one time I need it, I find out that it doesn’t even really exist. It’s some sort of diversion designed to make you give up in frustration and not even apply. There should be legal action taken against those who knowingly let such a system serve as a public safety net. It’s an absolute disgrace.
ARTHUR T
April 10, 2020 at 10:08 am
ALL SMOKE N MIRRORS
Adam
April 10, 2020 at 11:00 am
The new site isnt working (can’t log in) and now the link to file a new claim on CONNECT redirects to the new broken site. what in the actual fuck are these crooks doing with the money
Brittani Gordon
April 10, 2020 at 1:32 pm
Doesn’t work!!
Brittani Gordon
April 10, 2020 at 1:34 pm
Filed a month ago before site was crashing just to be forced into a pending status and now sites full of crashes and constantly being hung up on by the contact number!!
Chris Hammond
April 10, 2020 at 2:54 pm
I have been fighting to get access back into my claim because my claimant ID was locked not my account. Turns out I needed to update my contact information, so I was able to get into my claim get unlocked after I updated contact info. I started to try to attempt claim my weeks was not even able to complete the first week I got all the way to the end and it goes back to the beginning. So I tried again then I got some weird page saying that it is missing codes from something not quite sure cuz it’s all computer lingo! I log back in today to attempt once again to claim my weeks and its locked again this is unexpected. I along with thousands of other American citizens have been fighting to get help for weeks. Is not fair to anyone, we did not ask to get laid off furloughed or whatever you want to call it. we all work and was a productive member of society and for us to have two jump through hoops on a daily basis spending hours and hours and hours on the phone or the internet. To end up no where near a resolution.
David R.
April 10, 2020 at 3:13 pm
Me too. Even tried emailing them through their contact us on the main page as they suggest and that doesn’t even work. Why doesn’t that surprise me any? Everyone involved with their website and phone system should be sued and/or jailed.
Kelly
April 11, 2020 at 6:23 am
This is exactly what is happening to all of us. I completed the mobile application this morning, but how will I know when or if they will pay me? They didn’t even ask for my banking info to direct checks to it. This is just a mess. I pray that they can get this fixed soon.
Barbara Goodrich
April 10, 2020 at 3:00 pm
Just tried to start the process and just do a password . System would not let me do that even . Don’t know how you would ever claim weeks if you cannot even log in . Florida government at its worst.
Blondell Gindele
April 15, 2020 at 12:36 pm
Did too. Then they don’t accept password, then they ask for another one, and another one…
infinity…I’m way past mad. I really thought I made it a few times on the old website, but it was justa tease.
Ciarra M
April 10, 2020 at 4:46 pm
Everyone will probably be better off doing the paper application that’s what I did and I had it sent overnight and it asks all the questions that you would need to get your unemployment for when you first was out of work.
Michele
April 10, 2020 at 5:52 pm
I applied 2 2eeks ago and it ways active but its incomplete because I have no work force registration..pretty wyre we dont have to do that because this is all caused by the civid..I applied on the new site and it says completed not sure 2hat else to do.Sure cant call because you cant get thru to speak to anyone EVER..so over this..
Ricardo Flores
April 10, 2020 at 5:58 pm
Well i have a few Q,s if you were able to register on the old system is the old system going to merge the info on to the new system or do we need to reapply.
An at what point is your status on the system going to change all i keep seeing is pending, pending. When are we going to see funds activity.
This is the third week funds are running low and all we keep talking about is the system not working the moneys owed is just siting and people are financially hurting.
Sarah
April 10, 2020 at 11:18 pm
Filled a claim 2 days ago- says complete. So now what? No emails no calls nothing else to click on the site… it is just as broken and useless as the old one.
Sarah Moorman
April 11, 2020 at 4:05 am
The sites didn’t work. I am a single mom and teacher who is not able to teach voice lessons right now. No one wants to take lessons because of the Covid-19 and I don’t blame them (not everyone likes online lessons and I can’t force that). I, (of course) take this virus very seriously and I know so many are effected greatly because of this economically and otherwise! I tried so many times to apply online and they’ve had long windows of time of shutting down the site when many were not able to apply online due to “maintenance” and additionally I tried many times to apply when it was supposed to be working and it didn’t. They have tried to pretend the provision of their new site is acceptable for anyone to use while they are “working on the other one” but what about the people who have submitted claims years ago (or any time previously) because they were laid off/previously had filed for unemployment? They can’t file as someone who has never filed before on the site for “new claimants” while they are fixing the other one for “returning claimants”. Furthermore, I tried the new site to see if I (as a returning claimant) could get somewhere on the one for new claimant (out of desperation) and it said everything was set up successfully with a new password and login I created then it wouldn’t take it 5 times in a row after such confirmations in the next login page! When I changed the password to something (that adhered to the guidelines just as much, guess it just liked a second password I chose better in the next screen) ha, and I could finally log in, there was no form of an application there or anywhere to click on/process!!! It just said: “ID, Description, Status, Create Time” across the screen and there were no questions or places to answer them – totally bugged and broken! This was at 3:33am. A very, very broken system! And don’t let the paper version fool you folks! It’s very different from the online one with many relevant parts left out to keep you from being eligible. A total patch job! It’s time for a media event! My brother already called C-Span about this and got through (he had many problems as well and I’m not even listing all of mine)! Now I have one day more to try to apply? Forget the articles about back-pay, (I mean, yeah, that’s nice if we can even get an application to them in the first place)! They need to extend the deadline or hundreds of thousands of deserving, needy people won’t get a penny! FIX IT AND EXTEND THE APPLICATION DEADLINE!!!
Mel
April 16, 2020 at 8:30 am
Sarah when you make it to the page that has the “ID, Description, Status, Create Time” do you have in the left top cornert he +New button right under the DEO title. If you can click that and it creates a new claim.
Michael
April 11, 2020 at 12:51 pm
The two dysfunctional “websites” are… wait for it… STILL not working. I gave up and filed a paper claim. In short, I’m hosed.
There will undoubtedly be an “error” whether actual or contrived, and I will be denied and notified sometime in 2023 when the State of Florida is bankrupt.
Good times!
David R.
April 11, 2020 at 1:02 pm
Hi,
Try again. As of an hour ago, I was able to complete my application on the old that I started 2-3 weeks ago. No hiccups and each page scrolled through fast as lightning. No error messages. I too filed a paper application just in case.
Kennia Rogers
April 14, 2020 at 11:07 am
I too gave up and filled a paper application this is crazy and honestly it is not Trumps fault it is the Florida GOV fault for not letting the Federal pay us directly like the stimulus payments. But for people like me that made over $99,000 we do not get anything as if we too are not unemployed ? Our GOV needs to step in and help us all and not let the local GOV do it because they have shown us they can not handle it obviously ….. Unless this entire unemployment thing has been resolved and we all live in Mars and missed the memo ! Can someone in the IT world get hired and fix this please . But of what I know about IT is this issue can not and will not be fixed in a few days as we all already know since the site is still down . I can only tell everyone do the paper one on there it asks for your bank account info and yes it will take a while I am sure but you can lose it trying to due it on line I did that new one and that too is nuts it just says “resolved – completed ” what does that even mean ? God help us all its not COVID-19 that is gonna get us it is the lack of payment and information we are NOT getting from our local government that was quick to take the federal money but has yet to pass it on to us . Such a dang shame.
Veronica
April 11, 2020 at 4:38 pm
Hi, I’m a single mother with asthma and respiratory issues. I don’t know what to do and what’s going to happen with me and my kids, I’ve been off work since March 7th and ever since then, trying to apply for unemployment. I haven’t been able to create a new account with the new website/mobilesite either. I’m so desperate, this is not right at all.
Michele
April 12, 2020 at 8:29 am
I was laid off in January and had been in the system and collecting benefits since mid February. When the COVID applications started hitting I was unable to get in to the system to “file my weeks job searches”. My direct deposit benefit claims were stopped. I finally got into the system to find out my claim had been “deactivated” and was instructed to “reactivate” my claim. Of course, the system did not work to do that either until a week or so later. When I reactivated the claim I was instructed to come back on April 22. The claiming of weeks was stopped on March 15. I have the week of March 7 only to put in my job search info. With all the hubbub about the new additions to unemployment I believe they have neglected to think about the folks that were already in the system and collecting. Floriduh.
Nelio A Miotto
April 13, 2020 at 4:25 am
I was able to finish the application but it says that my claim is RESOLVED-COMPLETED!!! Does anyone knows what does that mean, was i approved or denied???? Does anyone knows a phone number where i can call them?
Thank You and God bless.
Jason
April 20, 2020 at 8:36 pm
I have the same status. It just means they are going to review it. It means submitted basically.
Karen Campbell
April 13, 2020 at 10:00 am
So I can’t even claim weeks. Wants me to put in where I applied. Then says I made money 3/22 to 3/28 we were closed. Then wants me to say how much I made in that time period but makes me list past employers from last summer. Can’t get a person on the phone and won’t let on hold and call back not available. Email on Florida jobs. Goes to error so can’t even send a email… this is ridiculous let’s go back to work please
Evan
April 13, 2020 at 1:11 pm
Applied on NEW site but the form is showing “resolved-completed” but can not check my claim since I was not sent a email or anything so I do not have a PIN to log into the OLD Site.
Called the Old site # at 1-800-297-0586 asking for a PIN reset. Was able to reach someone on the OLD site but said the NEW site is handled completely separate from the OLD site and not linked so I had to call the number for the NEW site: 1-800-204-2418 and but unable to get through just tells me all lines are busy and to try again and hangs up. This is so ridiculous, YES I was able to complete the form on the new site here: https://connect.myflorida.com/Claimant/Core/Navigate.aspx?Go=Benefits.Claims.Initial.EstablishClaim
But it never sent me a email or PIN and the OLD site does not allow you to sign up, if I do forgot PIN it has me call 1-800-297-0586 then they tell me to call 1-800-204-2418 for the NEW SITE but I can not get in. I hate how our government can not handle the most simple things like DMV or unemployment and yet some morons want MORE government control. Can you imagine these idiots controlling health insurance? Would be a nightmare, STOP RELYING ON THE GOVERNMENT, LESS IS BETTER
Ashley
April 14, 2020 at 1:31 am
I’m in the same boat and I think everybody is that submitted the application on the new site. It doesn’t give a pin or a way to claim weeks or check the status. So I’m hoping since we’re all getting the same message, it’s a good thing. Fingers crossed 🤞🏼 I am starting to think these websites are crashing purposely. It was indeed user friendly but very frustrating to not know the next steps or results. It took days of trying to get into the old website with no luck so technically I think I’m only going to be paid from the date I finally was able to apply which is total shit because I was out of work atleast 3 weeks before that!! I wish we knew if we were supposed to send pay stubs in somewhere or how to move forward . I’m starting to panic here
Joel Pelissier
April 14, 2020 at 11:12 pm
You cannot do without government.The solution is honest government. Unfortunately, Rick Scott failed that test.
Felix
April 13, 2020 at 2:20 pm
Does anyone know what “resolved-completed” mean?
Frank
April 14, 2020 at 10:21 am
Got the same thing. No email confirming anything. Didn’t ask for direct deposit info. Not sure how we are supposed to actually receive the benefits???
Nidrew
April 16, 2020 at 1:45 am
Here is an question/answer I found earlier. I also have the “Resolved-Completed” at top of DEO claim page and nothing else….
Upon finishing the application on the new website, what does “Resolved-Completed” mean?
RESPONSE FROM DEO (4/14/2020): “This means the application has been submitted for review.”
eddie
April 17, 2020 at 4:14 pm
would love to know the same thing
Jeff
April 14, 2020 at 3:02 pm
Like many of the comments on this site, I am stuck with a “resolved-completed” status. I applied on the new website on April 9. Besides saying “resolved-completed,” it also says “thank you! the next step in this case has been routed appropriately.” I have tried calling numerous times. The recording says they are having difficulties retrieving my claim number, and offers no “virtual hold” for them to return the call. To make matters worse, trying to email is useless…When you try hit submit, a big “Error” message appears. Out of desperation, I sent an email to the “appeals” email on the website asking for help. Of course, I haven’t received a response or acknowledgement from there.
Jessica Velasquez
April 15, 2020 at 11:57 am
ok, so i understand a lot of people are out of work because of corona 19 ,my question is i was receiving regular benefits but with the whole state on lock down .I have had a really hard time finding a job. i do the work searches and application but no one seem to want to hire until this is resolved . With that florida only pays 12 weeks and other states pay 26 weeks . The site says the only way to get a extension is when unemployment is on a high!! Well here we are so do i have to reapply or will this happen automatic since we are considered 526,000 applications filed since the begging of march ! I have call automated service say use web site ,website says call … nothing works please help
Mike
April 15, 2020 at 12:12 pm
The seeking employment portion of the application has been waived. I’m not aware of anyone receiving benefits at this point. The application process needs to be revised to accommodate COVID19 relief, so benefits include the additional $600/wk, the government is to kick in. For what’s it worth I have a friend in California who is actively receiving their due unemployment to include the additional $600/wk.
Kennia Rogers
April 15, 2020 at 4:14 pm
I have family in NY and Cali that have unemployment and the extra 600 and no one here in Florida one lady on news said she got the 275 NOT the 600 !!!! The only state that is not paying Florida what is going on ? I normally make over $100,000 and now zero and pay taxes every year and for what ? A system that fails us at the worse time so so sad .
sharon douglas
April 15, 2020 at 1:00 pm
now in my fourth week of constantly applying and trying,, failing to access the DEI site. i truly believe this is intentional so they don’t have to pay out funds. i do not know of 1 person out of dozens friends and relatives who have received or finished this fiasco of a site.where is our Governor…bet he is collecting a nice salary.
Gi
April 15, 2020 at 5:57 pm
Even if the application is being reviewed, after receiving the Resolved-Completed message (& I still don’t know)
they will need additional info in order to compensate. The only info it would allow me to enter regarding my employment was my employer’s basic info & my hourly rate. Also, no place to enter info for direct deposit.
A. D. LANG
April 15, 2020 at 7:02 pm
If they don’t make every single cent available and retroactive and figure out how to throw in something extra (for getting caught with hundreds of millions of dollars of our money, appropriated to fix the system over many past years and again recently, seemingly evaporated with no results) I swear on everything holy I will never ever vote for an (R) in this state again. Want to bet I’m not the only one feeling this way?
Tara
April 15, 2020 at 9:00 pm
I applied on old site 3/22/20. I have a case number but can’t claim weekly because the site does not work. Should I start all over on the new site? I don’t wan’t to have 2 claims. I need the money I have 2 babies. Why are there no replies to any of the questions on this site? Someone should be answering our questions. I feel so lost. I tried to call the 1800-204-2418 for day it just hangs up. Need Help?
CJD
April 16, 2020 at 12:23 am
Applied on old site 3/28 only says “pending” on one spot still and nothing more and on new site only says “resolved-completed” nothing more. I have absolutely no idea if I am eligible or not or any amount I should be getting or if they need any info or if this is just a bunch of BS from out worthless state elected government in a crisis situation, TIME TO BOOT THEM ALL OUT nest election omg what a bunch of worthless political hacks, the whole damned bunch.
roxanne jerabak
April 17, 2020 at 8:18 am
do i still get my unemployment i finally got claim through april 2nd.but could not get in 2 claim my weeks.do i refile.this is putting a strain on my heart&blood pressure.i have heart disease&high blood pressure&no money.somebody answer these questions.nobody knows what 2 do
Ricky Register
April 17, 2020 at 10:33 am
What does Resolved-Completed mean? This all the info I get from it after filling it out.
CeJayVols
April 17, 2020 at 11:13 am
From what I have read, It means it’s submitted to be reviewed by someone. But I filed on 4/8 and mine still says resolved-completed too since 4/8 so who knows how long this is going to take.
eddie
April 17, 2020 at 4:12 pm
what does resolved-completed mean?
CeJayVols
April 20, 2020 at 11:45 am
What does “resolved / complete” mean?
This is a status seen on the Pegasus website (FloridaJobs.org/RAApplication). This simply means that your information has been submitted to Department of Economic Opportunity. It is important to know that this is NOT an actual application, but merely a place holder website. You are providing basic personal information to get a place in line.
Once you submit your information via the Pegasus website or paper application, DEO says the next step is to wait for a DEO representative to contact you in writing or by phone to verify additional information so they can continue to process your claim.
J Anderson
April 20, 2020 at 8:45 am
“The safety and security of the American people is my #1 priority”.
For decades we’ve heard that proclamation directly from the mouths of Presidents, Governors, Mayors, and others voted into positions of power whose salaries are paid by the citizens. They are correct. That is their #1 priority. Some of those same politicians and those who now occupy those positions have replaced that proclamation with, “No one expected this”. “No one saw this coming”. “Who would have ever thought this would happen”? “This is unheard of”. They are desperately hoping that the citizenry will find those to be acceptable excuses for why few of them, very few, prepared in any significant way for the possibility of a pandemic.
When the excuses first started to fly, it seemed in poor taste to be cracking jokes considering the carnage that was unfolding. Of course, they weren’t joking, but 320,000,000 Americans are now able to clearly see that those in office are a joke. Tens of thousands of Americans are now dead and the country is on the verge of a complete economic collapse because of their incompetence. If the economy collapses, the carnage that follows will make the current situation and inconveniences seem like paradise.
To be clear, I don’t affiliate with any political party because … dignity.
And anyway, there’s decades of blame to be cast for both parties with regard to the current scourge that could very well be the country’s death knell as a result of failing to prepare. Those in power are hoping you will register their excuses as acceptable.
Do you? Before you decide, read their excuses again, then click this link (that took less than 5 seconds to find) and read the first sentence above the first photo.
https://www.livescience.com/worst-epidemics-and-pandemics-in-history.html
Now read their excuses again. How ’bout now?
Let’s refresh on the context. We’re talking about the people that citizens elect, pay, and grant power to in exchange for ensuring the safety and security of the American people as their #1 priority. The longer they’ve been in power and have done little or nothing to prepare, the more culpable. They have access to nearly everything anyone could possibly need with regard to identifying the risks or potential risks to “the safety and security of the American people”, including the possibility of a pandemic. Challenged with the question of whether pandemics are a current and serious threat to American life, a fifth grader with an internet connection and an hour of web browsing could answer the question with the obvious “yes”. It’s a matter of when, not if, so count your intelligence insulted along with the tens of thousands dead and potential full collapse of the economy.
To accept their excuses, you have to believe that, over the past many decades, no one on the teams of best-in-the-world specialists, scientists, historians, etc., had any (or enough) concern about the potential of a pandemic, despite the population densities of cities all over the world where the majority of eight billion people live.
I’m confident that nearly everyone reading this, regardless of demographic, would quickly identify “pandemic” among the most urgent significant threats to “the safety and security of the American people” were they charged with the task.
Still not sure about the validity of their excuses? Does this help?
“No one expected this”. “No one saw this coming”. “Who would have ever thought this would happen”? “This is unheard of”.
Philadelphia yellow fever epidemic: 1793
Flu pandemic: 1889-1890
American polio epidemic: 1916
Spanish Flu: 1918-1920
Asian Flu: 1957-1958
AIDS pandemic and epidemic: 1981
H1N1 Swine Flu pandemic: 2009-2010
West African Ebola epidemic: 2014-2016
Zika Virus epidemic: 2015-present day
When further pressed, they qualify the excuses with, “This one is more contagious than those ones”. Oh, ok. Now I think I get it not at all.
Little to nothing was done to prepare for ANY type of pandemic, therefore/so/but/and considering that COVID-19 pandemic is more contagious than the pandemic that little or nothing was done to prepare for, little or nothing COULD be done to prepare for COVID-19 pandemic or for the pandemic that little to nothing was done to prepare for because this is unheard of and who would have ever thought this would happen?
No help. Nonsensical qualifiers for nonsensical excuses still resolve to unacceptable excuses. To be fair, their excuses would be valid if dinosaurs suddenly appeared after 65 million years. This isn’t that.
Simplified and summarized, politicians did not do what they were charged to do. The direct result is tens of thousands of unnecessary deaths from the virus; thousands or tens of thousands of deaths over the next few years as a direct result of the economic damage; hundreds of thousands or millions bankrupted and will never fully recover for the rest of their lives; and the real potential of a complete economic collapse that would likely end the most successful empire in the history of the world, its people the most innovative and generous to ever walk the face of the earth.
Hyperbole? Don’t think it could happen? Nor did the citizenry of every empire in history until the moment it did. Ironically, as their world was falling all around them, unsure of what to do or where to go, they wandered about repeating to themselves and others, “No one expected this”. “No one saw this coming”. “Who would have ever thought this would happen”? “This is unheard of”.
As for those who fail to fulfill their charge, most of them wealthy, the worst-case scenario is the loss of their position of power. Let that sink in for a minute. Where is the accountability commensurate with the magnitude of potential damage that may occur as the result of incompetence? If this degree of failure would result in a lengthy prison sentence, all of the Fed and State warehouses would have been overflowing with ventilators and PPE when this pandemic arrived, regardless of where it originated or how it traveled. Call it a hunch.
Debbie
April 20, 2020 at 11:40 am
I submitted the last two weeks in March for benefits. For whatever reason it didn’t go through. So they they deactivated my account and I had to reactivate so missed two weeks pay. Now can’t get in or stay in to request current weeks. I tried dozens of times. AND I understood we no longer had to submit the daily search because of lack of jobs. If we can’t submit requests for benefit dates due then the account will no doubt be deactivated again. Round robin.
Stephanie Mitchell
April 21, 2020 at 3:48 pm
I’ve been stuck in the system since my funds exhausted and my last claim was early March. I’m still in the system with no added funding or any extension of my claim, no response at all in any form. I am aware that people lost their jobs during the pandemic. However, there are also those of us that were unemployed and searching for work when this covid19 deserves to have the same respect as the ones who lost their jobs during the pandemic. We are in limbo in the system. Some have tried filing another paper application or into the new tool, waiting lists apply as some say just to get a place to let them know we are still in the system and need help. Still no response and when you call either number, you get recycled back to the main menu maybe even multiple times before it hangs up on you. There is never a good time to call. A Career source worker told me we need to have patience. Wow! I think our patience is well worn. Now they talking about another stimulus. What about our unemployment. Are they picking and choosing who will get it? This is absolutely ridiculous and I would urge everyone to email our Governor and let him know this is still not working as many of us have gotten nothing. I would like some help here. Paige Kelton for Fox 30news in Jax has been pushing this and has been doing interviews with people wanting answers. If you are interested, her email is listed on the website. The more people make noise, the quicker it will get done and we will get help. This is why people are pushing to open, because what we were promised is only going to select few.
lucas howard mccahill
April 22, 2020 at 10:18 pm
I accidentally didn’t hit submit after completing the application. When I tried to get back into it to click through the pages I already filled out to hit submit this time, It wouldnt let me do that. So… I figured I just had to start over again, actually started over again twice not fully completing the app. It was a long night, anyway today I logged in to do it once and for all and low and behold it let me go straight to where I left the first completed application on the last- just hit submit page, just like I thought I should have been able to the first time, but now it can’t go through because my other two attempts are on my file {I can see where they are listed as ‘new’ unfinished apps.) Below my listed completed app. My Question is- How do I delete them? Because the system won’t let me submit the complete one now, because the system thinks my account/file was compromised due to the other incomplete apps. So according to the system it’s thinking someone stole my S’S’ #. How do I Delete those (NEW) incomplete Apps that I started. Or what what should I do?
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